Plain-language summary: Class cancellations 24+ hours in advance get a credit. Party and event deposits are non-refundable, but balances are refundable if you cancel 14+ days out. Memberships need 30 days' written notice to cancel.
1. Classes & Open Play
| Situation | Policy |
|---|---|
| Cancel 24+ hours before class | Full credit toward a future class |
| Cancel less than 24 hours before class | No refund or credit |
| No-show | Non-refundable, no credit issued |
| Pop & Posh cancels a class | Full refund or credit, your choice |
2. Birthday Parties & Private Events
| Situation | Policy |
|---|---|
| Booking deposit | Non-refundable — secures your date |
| Cancel 14+ days before event | Remaining balance (beyond deposit) refunded in full |
| Cancel within 14 days of event | Non-refundable, no credit issued |
| Reschedule request | Accommodated when possible, subject to availability, with no additional fee if requested 14+ days out |
| Pop & Posh cancels your event | Full refund including deposit |
3. Memberships
- Month-to-month memberships may be cancelled with 30 days' written notice to Hello@popnposhcreations.com.
- Membership fees are billed in advance and are non-refundable for partial months.
- Founding Family rates are available only to original founding members, are non-transferable, and are forfeited if membership lapses or is cancelled and later rejoined.
4. How Refunds Are Processed
Approved refunds are issued to the original payment method through our booking and payment platform within 7–10 business days of approval. Processing times beyond our control (such as your bank's posting schedule) may add additional days.
5. Exceptional Circumstances
We understand that illness, emergencies, and unforeseen circumstances happen. If you need to cancel due to illness or an emergency outside the standard windows above, please reach out — we evaluate these requests individually and in good faith.
6. Studio Closures
If Pop & Posh must close for reasons outside our control (severe weather, public health guidance, facility issues), affected classes, parties, or events will be rescheduled or fully refunded at the family's preference. No cancellation fee will apply.
7. Disputes
If you believe a charge was made in error, please contact us first at Hello@popnposhcreations.com before initiating a chargeback with your bank or card issuer — we're able to resolve most billing questions directly and quickly.
8. Changes to This Policy
We may update this policy from time to time. The effective date at the top of this page will reflect the most recent update. This policy is incorporated by reference into our Terms of Use.
9. Contact
Questions about a cancellation, refund, or billing issue? Contact us at Hello@popnposhcreations.com.